JOHN CASPER

PROFESSIONAL EXPERIENCE

• John is a highly experienced Program and Project Manager specialising in digital transformation, business analysis, and performance improvement. Currently based in Brisbane, Queensland, he has over 13 years of experience delivering strategic business and technical transformation initiatives across diverse industries.

• He is presently engaged at Brisbane City Council in a contract capacity, leading Program Risk, Assurance & Planning functions. Previously, he served at UnitingCare Queensland for nearly four years, where he held progressively senior roles, including Program Manager, Project Manager, and Transformation Project Specialist. In this role, he led a complex Target Operating Model initiative impacting over 4,500 staff and involving process redesign, technology uplift, and procurement reform—supporting a $660 million annual revenue stream.

RELEVANT AREAS OF EXPERTISE

• Program & Project Management
  Proven leadership across enterprise-scale programs and projects, including multi-stream digital transformation, risk and assurance planning, and operating model redesign.

• Digital Transformation & Automation
  Delivery of strategic technology initiatives involving solution uplift, integration of rostering and scheduling systems, and modernisation of legacy environments.

• Business Analysis & Process Optimisation
  Skilled in current and target state assessments, BPMN 2.0 process mapping, benefits realisation, and performance improvement across operational and customer-facing functions.

• Stakeholder Engagement & Change Leadership
  Strong capability in navigating complex stakeholder environments, aligning cross-functional teams, and facilitating organisational change with high adoption.

• Governance, Risk & Assurance
  Experience implementing program-level governance frameworks, managing assurance activities, and mitigating delivery risks in compliance-sensitive contexts.

• Target Operating Model (TOM) Implementation
  Delivery of TOM initiatives involving organisational redesign, workforce transition, process alignment, and vendor procurement strategies.

• Agile, Waterfall & Hybrid Delivery Frameworks
  Applied experience with Agile, Waterfall and tailored hybrid methodologies to suit project context, governance expectations, and delivery velocity.

• Client & Industry Engagement
  Successfully delivered outcomes for a range of high-profile clients including BHP, Qantas, NAB, Esso Australia, Australia Post, Santos, and UnitingCare Queensland.

• Training, Uplift & Capability Development
  Development of training guides, stakeholder education materials, and delivery of structured training aligned to business process and system changes.

• Vendor & Procurement Management
  Involved in vendor selection, contract negotiation and integration of third-party solutions into business processes and enterprise architectures.